Refund policy

In most circumstances, it's not possible to make changes to an order.

If you wish to add additional products to your order, please place a new order for these items and let us know that you have done so. Where possible, we will combine the orders and refund the shipping difference if the first order hasn't shipped.

To change details of your delivery address, remove items or cancel it completely, please contact us as soon as possible, quoting your order number.

Once a dispatch notification has been sent, we will not be able to make any alterations to the order such as changing the delivery address or adding additional items.

In case of unwanted items, orders should be returned within 14 days of receipt. All items returned must be unopened and unused. Return postage is not included in orders. In the case of faulty products please contact us to organise a returns label.

 

Returns Address:

Customer Returns, AALL & Create, Unit 3-4 Sycamore Court, 156 Bermondsey Street, London, SE1 3TR

Refunds will be processed within 7 working days after we have received your return.

Your refund will be credited to your original payment method.

All online orders paid for via Paypal cannot be refunded in-store.

All digital products (including online classes and workshops) are non-refundable.